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The staff in Switzerland consistently interacts with sales partners as equals, giving ABNOX customers around the world the best possible experience. Partners benefit on a daily basis from drive and vigour, technical expertise and obliging service. It’s no wonder that the ABNOX sales network now extends around the world, from Canada to Oceania and from Korea to Brazil.
The company has grown along with its partners over the years. Close relationships have been maintained, turning into friendships. The recipe for success: Carefully chosen companies that share the same values. We are not talking about sales channels, but rather a living network that keeps on developing, among other things through regular events.
Customer-specific engineering
ABNOX not only supports its sales partners with staff training and education, but also with outstanding technical support. Matthias Iseli, CEO of ABNOX, explains: “We respond quickly to requests that we receive in Switzerland, and our partners value this highly.” Most distributors keep certain items such as replacement parts, seal kits or entire dosing valves in stock for fast customer service.
“Our professional and friendly manner builds long-term trust, and everyone benefits from that,” Matthias Iseli continues. The customer-specific design of dosing solutions in particular requires individual engineering support. “Our specialists around the world are entrusted with all ABNOX products. They are qualified to visit and advise customers on site,” says Matthias Iseli.
Innovation through networking
Special customer applications are used for communication within the ABNOX sales network. The insights that are gained often lead to innovations that ultimately end up in Product Development in Cham, Switzerland. International networking also makes it easier to deliver similar solutions quickly. When a customer application from the USA, for example, resembles a new challenge in China, ABNOX is able to implement existing elements in new facilities thanks to short lines of communication. This reduces costs for the customer and the new system can be put into operation sooner.
Conclusion: The flexibility to respond to customer requests makes ABNOX the preferred partner for specific dosing solutions that can be implemented quickly. ABNOX products are also used around the world with different branding. Many OEMs have products delivered directly from ABNOX in the customer design, including their logo and CI colours.
